I booked a rental car through eDreams to pick up at an airport abroad, opting for extra insurance through their site. However, when I arrived at the rental desk in MK, the agency informed me that the eDreams insurance wasn’t valid, forcing me to pay an additional ₺2500 for local insurance. Adding to the frustration, the deposit I paid through eDreams has yet to be refunded, and no one informed me about how this process would work. I only discovered the deposit charge when I reviewed my receipt. It seems there’s no proactive communication about this from eDreams. I urgently request a refund for both the unnecessary insurance charge and my deposit, as this experience has left me highly dissatisfied.
From June 3rd to June 10th, I rented a car through the eDreams website. Despite the fact that I made two reservation changes, the first due to negative supplier reviews and the second due to a driver change, I was charged twice, each time for 1076 TL, despite the fact that they stated the changes we...
On September 18, 2025, I rented a car through eDreams to pick up at Ankara Airport. I had a very important appointment that day, so it was essential for me to collect the car on time. However, when I arrived at the airport desk, the representative refused to accept my internationally valid driver’s ...
I rented a car through EDreams from a company called Dreams for November 28 to December 1 in Ankara, Turkey. I made a prepaid payment of $168. However, during the payment or reservation process, there was no clear information stating that I would be required to provide a credit card with a 750-euro ...
I’m extremely frustrated with eDreams. I rented a car through their platform, but they ended up changing the vehicle I originally booked without any proper explanation. I requested a refund for the amount I paid, and although they claimed the refund was processed over a week ago, I still haven’t rec...
On June 7, 2025, I booked a rental car through eDreams, paying a total of ₺8,291.24. Shortly after, I was notified that the booking had been canceled by the company. However, despite the cancellation, the charge still appears on my bank account as a pending transaction. I have not been able to acces...
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