On September 22, 2025, I purchased a flight ticket through the eDreams website. During the purchase process, I did not approve any Prime membership or additional service, nor did I check any boxes for such an option. However, on the same day, I later noticed that 99.99 EUR (5,040.10 TL) was withdrawn from my Visa card for a Prime membership without my knowledge or consent.
After this, I submitted a spending dispute through my İş Bankası account and requested a cancellation of the membership through the eDreams app. Although the membership was canceled and will not renew automatically, the refund of the charged amount was refused.
Charging a membership fee without any prior notice or consent happened completely without my approval. My reservation code is GJV6UW. I demand a full refund of the Prime membership fee that was taken from me.
On September 21, 2025, at 09:44 in the morning, 99.99 EUR was withdrawn from my spouse’s İş Bankası card ending in 5216 by eDreams Prime Annual Gibraltar GI. I never requested any membership or subscription related to this. A year ago, I purchased a ticket through eDreams, but even then, I did not g...
I joined eDreams, booked my first flight, and started the 14-day Prime trial. In the app I enabled the reminder option and received it on 31 August 2025. On 2 September 2025 I called to cancel before renewal. The agent offered a 50% discount and stated the Prime fee would be ₺150 per month. I accept...
On October 25, 2025, an eDreams Prime membership was created without my knowledge, and my card was charged €99.99. Since my card allows online purchases, the payment went through successfully, and the transaction was linked to my email and mobile number. I tried contacting the company by email but c...
On 05.09.2025, I discovered that my card had been charged ₺3,228.02 by a service called eDreams Prime without my knowledge or consent. I have never ha...
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