I recently signed up for EDreams and made my very first flight booking through their platform. However, right after completing the purchase, I was shocked to see that £89.99 was charged to my credit card on August 7, 2025—without my consent—under the label of “Prime membership.” I never agreed to enroll in any kind of subscription, nor was I informed that such a charge would be made.
I tried to contact customer support today, but I couldn’t reach a Turkish-speaking representative, which made communication impossible. I plan to call again tomorrow. The payment was made using my Türkiye Finans Bankası credit card, and I have the receipt as proof.
I am formally requesting the immediate cancellation of this unauthorized Prime membership and a full refund of the £89.99 charged to my card. If this issue is not resolved promptly, I will be forced to pursue legal action. This is the first time something like this has happened to me, and I expect EDreams to fix it swiftly and transparently.
On September 22, 2025, I purchased a flight ticket through the eDreams website. During the purchase process, I did not approve any Prime membership or additional service, nor did I check any boxes for such an option. However, on the same day, I later noticed that 99.99 EUR (5,040.10 TL) was withdraw...
I joined eDreams, booked my first flight, and started the 14-day Prime trial. In the app I enabled the reminder option and received it on 31 August 2025. On 2 September 2025 I called to cancel before renewal. The agent offered a 50% discount and stated the Prime fee would be ₺150 per month. I accept...
On October 25, 2025, an eDreams Prime membership was created without my knowledge, and my card was charged €99.99. Since my card allows online purchases, the payment went through successfully, and the transaction was linked to my email and mobile number. I tried contacting the company by email but c...
On September 8, I purchased a flight ticket, and it redirected me to eDreams. Without my knowledge or consent, eDreams charged me €89 for a Prime membership, which I never subscribed to. Now, I’m unable to reach their customer service to resolve this issue. I did not agree to this membership, and I’...
Last year, I purchased a flight ticket and was redirected to the eDreams website to complete the booking. Without my consent, they charged me €89 (₺) for a Prime membership that I never signed up for. I never agreed to any subscription. After a long and frustrating back-and-forth with their customer...
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