I joined eDreams, booked my first flight, and started the 14-day Prime trial. In the app I enabled the reminder option and received it on 31 August 2025. On 2 September 2025 I called to cancel before renewal. The agent offered a 50% discount and stated the Prime fee would be ₺150 per month. I accepted only on that basis. On 3 September 2025 my card was charged £99.99 for “Prime membership.” I did not agree to that price, and I was not told the charge would be in GBP. I called the same day. Support said there was no note about the quoted fee, but they would review the call recording within 72 hours. The charge was made to my Türkiye İş Bankası credit card. I have the receipt. This is misleading pricing and undisclosed currency conversion. I agreed to continue only because I was quoted ₺150. Requested resolution: Cancel my Prime membership immediately. Refund the full £99.99 to my original payment method. Confirm in writing that no further charges will be taken. If this is not resolved promptly, I will escalate through my bank and consumer authorities.
On September 22, 2025, I purchased a flight ticket through the eDreams website. During the purchase process, I did not approve any Prime membership or additional service, nor did I check any boxes for such an option. However, on the same day, I later noticed that 99.99 EUR (5,040.10 TL) was withdraw...
On October 25, 2025, an eDreams Prime membership was created without my knowledge, and my card was charged €99.99. Since my card allows online purchases, the payment went through successfully, and the transaction was linked to my email and mobile number. I tried contacting the company by email but c...
On September 20, 2025, an eDreams Prime membership was created without my knowledge, and an attempt was made to charge 99.99 EUR to my card. Since my card is disabled for online purchases, the charge was unsuccessful. This transaction was linked to my reservation number 23886420147. I tried to reach...
On July 17, 2024, €89.99 was charged to my credit card for an eDreams Prime membership. When I purchased my ticket this month, there was no indication of a Prime membership, and I am usually careful about these things. I had used a one-month free trial, but it seems they reflected it as a continuati...
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