Good evening, approximately two years ago, we purchased the Arzum multi-kitchen robot. After only 3-4 uses, a part where the mixer attachments are inserted broke. We were told that it was not covered by the warranty, and we purchased a new part for an additional fee. We bought this new part just six months ago. Recently, after only one use, the same breakage occurred again. When contacting the service, we were again told that we need to buy a new part. The first time, they said, "you probably used it a lot" or "used the product for too long." Now, the service claims that the problem is that the dough is too thick or mixed too intensively. As if we were mixing concrete with a mixer. We regret buying an Arzum product. When we mention the problems with a product that breaks so quickly, the service refuses to respond.
I bought an Arzum robot with a 3+1 warranty, but I'm unsure about the specific coverage of the warranty for this product. The blade inside lifts while rotating, and the locking mechanism where the motor connects is malfunctioning. I took it in for service, but unfortunately, the factory refused to c...
About two weeks ago, three parts of my Arzum AR1058 kitchen robot — the chopper, whisk, and blender attachments — broke. I took the product to the authorized service center. There, instead of a technician, a secretary briefly inspected the product and stated that the damage was due to user error, so...
I purchased an Arzum blender. Since I live alone, I don't use it frequently. One day, while using it, I noticed that the device started operating with...
I purchased an Arzum Ottimo Maxi blender, which comes with a 4-year warranty. Despite using it rarely for only 5 months, it broke down, and I took it to Aras Teknik, the authorized Arzum service center in Alanya. To my surprise, they claimed it was a user error due to a gear failure and not covered ...
I bought an Arzum Airfryer, however the basket rusted twice in a short amount of time. They gladly replaced it the first time I sent it in. But they still wouldn't assist when the identical issue arose a second time, citing the product's expiration date as the reason. I can't believe a company like ...
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