EcoCash service keeps failing during payments, how can I complete my transactions?

If EcoCash keeps failing during payments, the problem is often on their system or network, not just your phone.

EcoCash has officially advised users to expect intermittent service, with transactions, app login and POS payments sometimes failing and causing hanging or incomplete payments.

First try making your payment again later, use both the **USSD (151# or 153#) and the EcoCash app since one may work when the other doesn’t, and ensure your network/data connection is strong before retrying.

If your transaction still fails, file a complaint on Xolvie to seek a resolution.