Africabet Withdrawal To EcoCash Missing Remaining Balance

I have an online betting account with Africabet and I usually withdraw my winnings to my EcoCash mobile money wallet in Zimbabwe. Normally, my withdrawals are processed within minutes and I receive the money without any problem. However, the withdrawals I requested on Thursday and yesterday, with a total value of 11.48, have not been fully paid into my EcoCash wallet. Only 3.48 has been paid, and there is still 8 remaining that I have not received. These are not my first withdrawals; I have used the same EcoCash number successfully before, so this situation is unusual and worrying for me. I kindly request that Africabet urgently review these two withdrawals and pay the remaining 8 to my EcoCash mobile money account, or clearly explain the reason for the missing amount and resolve the issue as soon as possible.