I have been waiting for a replacement part for my Dyson Gen5 vacuum head for over a month due to a chronic defect. They keep saying the head for their latest model has been out of stock for a month. I’ve only had the vacuum for 2 months, and I haven't been able to use it for half that time. Every time I call, they just tell me to keep waiting. How can the latest model not have replacement heads in stock?
I purchased my Dyson GEN5DETECT cordless vacuum on November 28, 2023, from Trendyol. After two months, the wheel on the head of my vacuum, which enables it to move back and forth, broke. I contacted Dyson customer service for support and was informed that the part was out of stock. Why are you selli...
I purchased a Dyson Gen5Detect Absolute (Prussian Blue/Copper) vacuum, and the carpet head attachment broke. I contacted Dyson support and filed a service request, and they assured me that they would send a new carpet head. However, they mentioned that the part was out of stock, so I needed to wait....
On January 7, 2025, I placed a warranty request (order #2703447864) for a replacement cleaning head for my Dyson Gen5 Detect cordless vacuum. It’s now been over two months, and I still haven't received anything! Every time I speak with customer service, they say the part is out of stock and needs to...
I bought a Dyson V8 vacuum expecting high-quality customer service, but I’ve been left deeply disappointed. About two months ago, the vacuum head broke, and I reported it to Dyson. They told me to call back and request the part once it was back in stock. However, despite multiple follow-up calls, th...
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