My Dyson GEN5DETECT Vacuum Broke and Is Unavailable for Repair

Gamze
Dyson
June 13, 2024 4:58 PM46

I purchased my Dyson GEN5DETECT cordless vacuum on November 28, 2023, from Trendyol. After two months, the wheel on the head of my vacuum, which enables it to move back and forth, broke. I contacted Dyson customer service for support and was informed that the part was out of stock. Why are you selling a product as a new model when it's not available in stock? I have called numerous times over the past six months, and the part is still unavailable. I am unable to use my Dyson vacuum, which I paid for and was highly recommended.

Dyson
June 21, 2024 1:07 PM (7 days after complaint)

Dear Valued Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. Please be assured that we will handle the matter with utmost care. Our solution center representative will contact you as soon as possible to provide support. Best regards, Dyson Turkey

Comments

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

When I try to use my Dyson vacuum cleaner, it pulses and makes weird noises. What can I do to figure out what's wrong and fix these pulsation problems?

111 Complaint

Over time, I noticed a decline in the suction power of my Dyson upright vacuum cleaner. What steps can I take to enhance and maintain the suction power of my Dyson vacuum cleaner more effectively?

162 Complaint

Similar Complaints

Dyson V15 Vacuum Cleaner Malfunction

Mustafa
Dyson
November 7, 2023 4:52 PM67

Hello, I live in Istanbul. I purchased a Dyson V15 cordless vacuum cleaner in August 2023. After using it for about a mo...

Dyson Gen5 Detect Spare Parts Problem

İbrahim
Dyson
June 19, 2024 5:46 PM48

I bought the Dyson Gen5 on December 31, 2023. One to two months later, the part on the edge of the carpet nozzle section...