I purchased my Dyson GEN5DETECT cordless vacuum on November 28, 2023, from Trendyol. After two months, the wheel on the head of my vacuum, which enables it to move back and forth, broke. I contacted Dyson customer service for support and was informed that the part was out of stock. Why are you selling a product as a new model when it's not available in stock? I have called numerous times over the past six months, and the part is still unavailable. I am unable to use my Dyson vacuum, which I paid for and was highly recommended.
On October 16, 2024, I contacted Dyson to report an issue. The two side wheels of the main head of my Gen5 vacuum had fallen off. They informed me that they would send a replacement head under warranty, and my request was logged. However, Dyson has been canceling and recreating my order intermittent...
I have been waiting for a replacement part for my Dyson Gen5 vacuum head for over a month due to a chronic defect. They keep saying the head for their latest model has been out of stock for a month. I’ve only had the vacuum for 2 months, and I haven't been able to use it for half that time. Every ti...
Hello, I live in Istanbul. I purchased a Dyson V15 cordless vacuum cleaner in August 2023. After using it for about a month, the two wheels on the side of the sweeping head broke. Without these wheels, it is very difficult to control the vacuum cleaner. The vacuum cleaner head became completely unus...
I have been waiting for over six months for a replacement carpet brush head for my Dyson Gen5 vacuum cleaner, but it is still out of stock. The wheels on my brush head broke, and when I contacted Dyson customer service, they simply told me to keep using it as is. However, because of the missing whee...
Hello, I purchased the Dyson Gen 5 cordless vacuum on October 28, 2023. The LED screen failed after 10 days, and because the carpet attachment was making too much noise, I called on November 8, 2023. The vacuum was picked up from my house on November 10, 2023. It was delivered to the service center ...
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