My spouse bought me a Dyson V15s Submarine vacuum from Panora as a gift, and it arrived as a defective product right out of the box! The battery was completely dead, and we couldn't get it to turn on at all. This has been an enormous disappointment.
We demand that Dyson address this negative experience with a gift and correct the error made during the refund process for the returned product. The company has left us without answers, taking five days just to initiate action, and has made absolutely no effort to make amends. For a product with such a high brand value, this kind of attitude is both upsetting and destructive. I now have no reason left to choose the Dyson brand ever again.
Dyson, you need to rectify this immediately! Provide a full refund for this defective V15s Submarine and compensate us for the immense frustration your faulty product and terrible customer service have caused.
Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. Please be assured that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Kind regards, Dyson Turkey
Dear Customer, In response to your request, we tried to reach you via our call center line at 0850 532 11 44, but we were unable to contact you. If your request is still ongoing, you can reach us through our call center at 0850 532 11 44 or via our other communication channels at https://www.dyson.com.tr/destek/iletisime-gecin. Kind regards, Dyson Turkey
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