We purchased the Dyson V15 Submarine vacuum cleaner, trusting in Dyson’s commitment to quality and customer satisfaction. However, after just one month, the device stopped working because it wouldn’t charge.
We contacted Dyson and had a video call with their representative, who identified the issue as a faulty charger. They assured us that a new charger, covered under warranty, was in stock and would be delivered within 2-3 days.
After a week of no updates, we called again and were told the charger was still in stock and would arrive soon. Now, nearly two months later, we’re being told it’s out of stock, with no timeline for when it might be available. Adding insult to injury, Dyson recently asked us to bring the device to their service center for further inspection—two months after the issue began!
Spending ₺30,000 on a vacuum cleaner only to face these delays and excuses is beyond disappointing. While Dyson excels at advertising, their commitment to resolving customer issues has been nonexistent in this case. I demand immediate resolution and proper customer service.
I purchased a Dyson V15s Detect Submarine, but it hasn’t been charging since I got it. I contacted Dyson customer service on December 3rd to report the issue, and the next day, during a video call, they confirmed that the problem was with the charger. They promised to send me a replacement charger w...
On 16/09/2024, I purchased a Dyson v15S Submarine cordless vacuum, and it has since malfunctioned. As the device is under warranty, I contacted customer support and requested assistance. After a video call, the device was collected from my home and delivered to the service center on 08/09/2025. On 1...
I’m very disappointed with Dyson and how they’ve handled my warranty claim for the V15 vacuum cleaner. The stationary vacuum head broke, even though the product is still under warranty. I contacted customer service and was told a replacement would be sent. That sounded fair—until they mentioned it w...
My Dyson V15 Detect vacuum completely stopped working due to a dead battery, even though it’s still under warranty. After contacting customer service and completing a video inspection, I was informed that a new battery would be sent within 3 business days. However, after the deadline passed and no s...
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