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Resolved

How to Request a Missing Dyson Airwrap Part – Filter Cleaner Not in Box

Cengiz
October 30, 8:17 pm
15
Cengiz's Thank You Message
“Thank you for your attention and interest.”

On October 17, 2025, at 6:23 p.m., I purchased a Dyson Airwrap set from your Kanyon store. My receipt number is 0008 and my document number is fsd. When I first opened the box, I only started using the straightening attachment. After some time, I opened and began using the other attachments. When I finally emptied the box completely, I realized that the filter cleaning attachment was missing.

I opened the product at home, and when I noticed the missing part, I went back to the Kanyon store. However, the store staff insisted that it was impossible for the attachment to be missing from the box and refused to assist me.

My product is still under warranty. I request that the missing filter cleaning attachment be provided to me as soon as possible.

November 10, 10:51 am (10 days after complaint)

Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. Please be assured that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Kind regards, Dyson Turkey

Cengiz
November 10, 10:55 am

Thank you for your attention and interest.

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