I was looking forward to receiving my Dyson v15, but the delivery company, Kolay Gelsin, claimed that the product was deformed and couldn't be delivered. I immediately contacted Dyson's customer service, expressing my willingness to keep the product if it could be resent and asking for a refund in six installments, as originally paid. However, the representative informed me that the product could not be resent and that I would be refunded. Once the item was back in stock, I had no choice but to place a new order. However, the item was still unavailable when I checked their website. When I called customer service again, I was told to wait for stock availability and was told there would be an additional VAT charge. This isn't the first time I've encountered a problem like this, and I'm very unhappy with Dyson's lack of assistance. I need to find a solution right away. Despite no fault of my own, the item I paid for has yet to be delivered, and I feel completely ignored by the company.
About six months ago, I purchased a Dyson V15 cordless vacuum cleaner. This was actually my second Dyson cordless vacuum, as I had been satisfied with the first one. However, the seal in the dustbin came off and tore. I was told that the part would be replaced under warranty and that both the dustbi...
I had requested service for the main head of my Dyson V15 vacuum, which had deformities. The service team fixed the head problem, but when the vacuum was returned from the service center, the tube was bent and all of the other parts were scratched. I've been contacting them on a daily basis for the ...
I ordered a Dyson V15 battery, and according to the system, it was shipped on May 17, 2025. It’s now May 26, and I still haven’t received my package. I chose Dyson because I believed in the reliability of their products and service, but clearly, that was a mistake. I’ve reached out to Dyson’s custo...
I want to share the inconvenience I experienced due to Dyson and their delivery partner, 'Kolay Gelsin'. I purchased a vacuum cleaner from Dyson during a promotional campaign and received a message from 'Kolay Gelsin' on December 21st stating that the delivery would take place that day. However, I d...
I placed an order on Dyson’s official website on February 18, but the product was never shipped. Frustrated by the delay, I decided to cancel my order and request a refund. However, 15 days have passed, and I still have not received my money back. Despite multiple calls to customer service, they re...
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