I had requested service for the main head of my Dyson V15 vacuum, which had deformities. The service team fixed the head problem, but when the vacuum was returned from the service center, the tube was bent and all of the other parts were scratched. I've been contacting them on a daily basis for the past week, and I keep hearing that they will respond. I'm requesting a refund. They keep promising to arrange a return. It's perplexing how a reputable brand's service could cause such damage to a previously intact product. I was excited to buy this vacuum, but now I'm almost repulsed by it. If my problem isn't resolved soon, I'll have no choice but to file a lawsuit. We're not talking about a 2,000-3,000 tl purchase here; we're talking about a 20,000 tl investment. I'm hoping you'll be responsible and accept my return.
My Dyson V15 vacuum head stopped working and was making a loud noise. I contacted customer service, and after a video call, they confirmed that the motor was faulty and promised to send a replacement motor part. However, after installing the new motor, the problem persisted. When I called again, th...
My Dyson V15 Absolute vacuum cleaner started having an issue where it would stop working during use. After speaking with customer service, they decided to replace the main body. I sent the faulty product to the service center, including the tube, which also had an issue. However, the problem with th...
I sent my Dyson V15 model vacuum cleaner in for service due to a problem with the top chamber. Before sending it, I spoke with customer service and received assurance that there would be no issues during the service. However, when my vacuum cleaner returned from service, its hose was visibly battere...
I purchased a Dyson V15 cordless vacuum, and at first, it worked perfectly fine. However, over time, the suction power gradually weakened until it barely picked up anything. I sent it to service twice, and each time, they claimed it was fixed, but the problem never went away. Now, the vacuum has co...
I’ve been using my Dyson V15 vacuum with great care and attention, yet over time, I’ve noticed a visible deformation on the exterior casing. I contacted Dyson customer service to report the issue, but they brushed it off, saying it’s “just a cosmetic problem” and that they won’t offer a replacement ...
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