The under-furniture attachment of my Dyson V12 Absolute vacuum has broken, and when I contacted customer service, I was told it’s not covered under warranty. It’s disappointing to hear that they claim it’s a user error when many people are facing the same issue. This response from a company like Dyson is unacceptable.
I’ve always been satisfied with my vacuum and recommended it to others, but experiencing such a problem with a part I rarely use has left me frustrated. Dyson needs to acknowledge this widespread issue and offer a proper solution under warranty.
I recently purchased a Dyson vacuum cleaner, excited about its reputation for quality and durability. However, my enthusiasm quickly turned to frustration when I encountered a warranty issue with one of the attachments. The under-furniture attachment, an optional accessory purchased separately, deve...
Less than a year ago, I bought a Dyson V12 cordless vacuum, expecting durability and quality. However, yesterday the under-furniture adapter suddenly jammed and broke, becoming completely unusable (see attached photo). Shockingly, Dyson’s customer support informed me that this adapter isn't covered ...
I recently purchased the Dyson V12 cordless vacuum after it gained popularity through PR campaigns. Today, while vacuuming under furniture, the under-furniture adapter attachment got stuck. After searching online, I found many others facing the same issue and receiving inadequate responses from Dyso...
Dear Dyson Support, I purchased a Dyson V10 vacuum a year ago, and within 2-3 months, the 90-degree rotating under-furniture attachment broke. When I called to have it covered under warranty, I was told it needed to be practically non-functional. After a few more months of use, it eventually broke ...
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