I have been using my Dyson V10 vacuum cleaner for about five months, and during normal vacuuming, we noticed that the cleaning head broke. Even though we have not used the product for a long time, the fact that the head broke in such a short period has been very disappointing.
I purchased the product through Trendyol, but I currently do not have the order or invoice number. However, considering the short usage period and the way the part broke, I believe this is a manufacturing or material-related defect.
I am requesting that Dyson replace the broken cleaning head of my V10 vacuum free of charge under warranty. If necessary, I am open to having the product inspected so that the issue can be resolved and my inconvenience addressed.
The main cleaning head of my Dyson V10 vacuum has broken. Although the product is no longer under warranty, I believe that even if it were, Dyson would still classify this as “user error” and refuse assistance—just as they did with another part I had replaced before. At that time, I accepted the exp...
I purchased my Dyson V10 cordless vacuum about 10 months ago from Dyson Turkey’s authorized seller on Trendyol. During the time I used the product, I constantly experienced a stuck trigger issue, and the sponge inside the vacuum head became deformed very quickly. Because of these problems, I sent th...
Our Dyson V10 vacuum cleaner's carpet cleaning head broke at the neck during normal use. Although the product's warranty has expired, the fact that a supposedly long-lasting part has broken so quickly has greatly diminished our trust in the brand. After conducting some research online, I discovered ...
I purchased a Dyson Big Ball Allergy 2 vacuum cleaner through Trendyol, and within just a short period of use, I encountered serious durability issues with its parts. A few months ago, the cleaning head broke, forcing me to buy a replacement part for 3.500₺. Now, the pipe has also broken, leaving th...
On 24.08.2025, the plastic part inside the dust bin of my Dyson V15 Detect vacuum cleaner came off, making the device unusable. I immediately contacted Dyson customer service and provided my order ID: 39196314. During the first call, I was told that the faulty part would be shipped within 3 business...
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