On December 31, 2022, I made a purchase at the Dyson store in Istanbul a Humidify+Cool Formaldehyde Purifier. When the device was first installed in the home, it was delivered with an exclamation point on the ventilations, and the fans did not turn on. After explaining the problem to Dyson's customer service, they immediately opened a service record and confirmed the issue via video chat. In most cases, a faulty product shouldn't even reach the market. Cancellation of purchase and requirement for return or exchange of product. Please don't try to fix it and send it back to me as soon as possible. If I didn't get a new one, I'd have to use my lawyer's clout to get what I want. For now, it has been a disappointing shopping process for me.
I purchased the Dyson purifier hot+cool formaldehyde product from Vadi Istanbul Mall on July 7, 2023. When I tried it at home, I discovered that its cooling feature fell far short of my expectations. When I contacted customer service about a return, they told me that as long as the box was undamaged...
I purchased the Dyson Purifier Humidify+Cool PH2 model from Dyson Turkey. The product was faulty when first delivered, so I requested a replacement. The product was replaced, but the new one also arrived with the same defect. I then requested a return, but the company refused to accept it and comple...
On 28/11/2025, I purchased a PH05 Dyson Humidify air purifier from Dyson’s official online store, paid by credit card. The product was delivered to my address in Şişli, Istanbul. When I opened the box, neither the remote control nor the power/charging cable was included. I immediately called Dyson ...
Hello everyone, I purchased a Dyson Vacuum and Air Purifier in November 2023 due to my child's allergies, as recommended by the doctor. Without even asking about the price, I bought them in Istanbul Bahçeşehir on the specified date. I used the devices for a month, and then the Air Purifier malfuncti...
On October 21st, 2020, my Dyson Pure Humidify + Cool™ humidifier air purification fan, purchased from the website www.dyson.com.tr, malfunctioned after rarely being used for three and a half years. While the water tank was properly installed and filled, the device suddenly displayed a warning to in...
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