Dyson Purifier Hot Cool Formaldehyde Replacement Fiasco

Onur · 2024-05-20T17:43:57+03:00

The Dyson air purifier (Dyson purifier hot cool formaldehyde) malfunctioned a few months after purchase. I created a technical service record. The product reached the service. On May 2, I received a “we could not reach you” message from the service. On May 8, I called and spoke to Ms. Gamze. It was said that your product would be replaced under warranty. She said there was no stock and it would be shipped when it arrived. On May 20, the cargo arrived, they sent the defective product. The reason was that we could not reach you. On May 20 (today) I called and they created a record to investigate the situation. 28090279 numbered service record. Let's see how many months they will return. On April 19, the cargo company picked it up from my house. I have been waiting for a solution for about 1 month. They said it was out of stock. While this process is already tiring enough, I have to start the whole process again.

Onur

I was called by Dyson Turkey customer representative, file no: 28090279 (20.05.2024 19:20) I was ripped off by a customer representative who was rude, harsh, offensive and acted like a robot, responding with phrases such as “we do not have such an operation”. Not only did they not find the slightest problem with themselves, but on top of that, I was blamed. I was called a total of 7 times on May 1 and May 2 for the exchange approval of the product. On May 2, an SMS was sent because I could not be reached. I saw the sms and called on May 8. I was informed that the product would be replaced under warranty. But instead of the new product, the product I sent was sent back to me. In other words, a defective product. When I called on May 2 and could not reach them, they started the return process on May 3. - I may be at a funeral, I may be abroad, I may be sick. What kind of logic is it to send it back after not being able to reach for 2 days? - The customer representative told me “you can use it that way if you wish” because I was prolonging the conversation. In other words, he means that if you are going to send it, use it broken if you are not going to send it. - The customer representatives did not say the slightest thing, yes, you are right, there was a problem. Let alone apologizing, they were on top. I was called on May 1st at 17:57 On May 2, I was called. An SMS was sent to me at 10:39. On May 3, the return process was started because I could not be reached. On May 8, I called and was informed that the product would be replaced under warranty. On May 20, the defective product I sent was returned to me. I've been waiting for exactly 1 month and I'm alone with a broken product again. I need to get my head together and tell globally

Onur

The company does not offer any solutions in any way.

Dyson

Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. You can be assured that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Best regards, Dyson Turkey

Onur

No one has contacted us yet.

Onur

When you buy a Dyson and encounter a problem, you can't find anyone to talk to. Customer service, technical support, and after-sales support are very bad. Since I reported the issue, no one has even bothered to respond or see what I'm saying. My research into alternative brands paid off and I turned to an option that's 50 times better. Use Shark, don't even consider Dyson.