On November 20, 2023, I purchased a Dyson Purifier Hot+Cool Formaldehyde from Media Markt. My spouse and I both have allergies, and we have been using this device in our bedroom to sleep more comfortably at night. However, for the past month, the device has started emitting a bad odor. Upon investigating, I discovered that the source of this odor is the outermost HEPA + Carbon filter. When I contacted Dyson customer service, I was informed that the filter needs to be replaced at my own expense. However, the app shows that the filter’s remaining life is at 71%. Additionally, this product was sold with a warranty, as stated in the app. Despite mentioning these points, I was still told that I would need to purchase a new filter. It is unacceptable that a warranted product’s part, which still has 71% of its lifespan remaining, should require a paid replacement. Therefore, I am requesting a free replacement of the filter under the warranty of my product. I kindly ask for this issue to be resolved as soon as possible. Thank you for your attention to this matter.
On 11.05.2023, I purchased a Dyson Purifier Hot+Cool Formaldehyde air purifier. Upon delivery, I noticed the box was damaged and immediately requested a return. The Dyson customer representative instructed me to open the box and inspect the product, assuring me it could still be returned. However, o...
On May 13, 2022, I bought a Dyson air cleaner from the Media Markt store. During the purchase, the store staff stated that the brand had given me one replacement filter and that it would be sent to me when I requested it from Dyson after the purchase. While I was in the store, I called Dyson custome...
On January 26, 2025, I purchased a Dyson Purifier Humidify+Cool Formaldehyde from Media Markt, as seen on the attached invoice. Before purchasing, I specifically asked the sales representative if the product had a heating function, and they confirmed it did. However, after using the device, I realiz...
I purchased the Dyson air purifier Cool+Humidify PH04 EU/TR/CEE/CH/ZA/MA/LB/IL Wh/GD on March 22, 2024. I have only used it in my bedroom, but within a month, it started to emit a slight odor. At first, I didn't take it seriously, but over time, the smell developed into a syrupy scent. Because of th...
At the end of December 2022, I bought a Dyson purifier humidify+cool autoreact humidification air purifier (I regret it so much). After 2 months, it started to give off a bad smell (it's not dust, you know, it's bad smell) I called the service, they changed the filter, the same smell continues, I ca...
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