On Dr. Brown’s website and in sponsored ads on social media, the product shown in the images is different from the one actually delivered. When I shared this issue with the brand’s Turkey representative, they said they weren’t aware of it and explained that the product sent to me was part of the new 2025 series.
What bothered me more, however, was the way they communicated. Instead of speaking like the representative of an international brand, their tone felt like that of a small shop clerk. When I pointed out that the visuals hadn’t been updated, they responded with a dismissive and questioning remark such as “Can you explain this?”
On September 11, 2025, I exchanged messages with Dr. Brown’s official customer representative via WhatsApp and then had a phone call that lasted about three minutes. I explained that I wanted to return a wrong product, and I was given a return code. When I went to the shipping company with this cod...
On August 9, 2025, I purchased a rocking donkey with order number 5830121187 through the Ebebek app, but I keep receiving a rocking lamb instead. Each time I return the product and request an exchange, customer service apologizes and promises to resolve the issue, yet after two weeks I am sent the l...
Dr. Brown’s bottles leak excessively from the sides, leaving my baby’s clothes completely soaked in milk. Every time I try to feed, my baby ends up drenched. I bought the 270 ml bottle because I thought it would help my baby, but it has only caused me disappointment. I wasted ₺700, and now my baby h...
On 02.02.2025, I ordered 3 Sebamed baby oil products through the Ebebek mobile app with order number 5825****34, but the products arrived damaged. The damaged package, delivered via Hınıs PTT (the bag was soaked in oil), was returned without acceptance. I reported the issue through the Ebebek app an...
During my experience at the Erzurum MNG Mall and Erzurum Forum Mall Ebebek stores on August 31, 2025, and September 1, 2025, I faced serious negligence that resulted in significant grievance and customer dissatisfaction. At the MNG Mall store, the advertised 8-installment campaign was not applied to...
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