Dr. Brown’s Customer Service Complaint Over Product Return
On September 11, 2025, I exchanged messages with Dr. Brown’s official customer representative via WhatsApp and then had a phone call that lasted about three minutes. I explained that I wanted to return a wrong product, and I was given a return code.
When I went to the shipping company with this code, I was told the shipment was supposed to be sent directly to the company and that the code was invalid. I delivered the product anyway and sent the receipt image to the WhatsApp support line.
However, the customer representative’s communication style was extremely rude and offensive. Considering that they are dealing with pregnant women or mothers, it was unacceptable to hear comments such as “Don’t send the product, it’s better to throw it away” and that the ₺184 shipping fee was too high and the process should not be done.
When I also asked to return the other products I purchased, I was told “Send them yourself by paying the shipping fee” — even though I have the legal right to withdraw. I was not provided with any proper support.
I don’t want other expectant mothers or mothers to experience the same negative communication.
