Özden is very satisfied with the result
Resolved
Domino's Pizza Sirinyer Made Fun Of Us!
Özden
June 24, 2024 1:38 pm
13"Thank you for your return and your kindness."
Yusuf is very satisfied with the result
Resolved
Domino's Pizza Wrong Order Delivery and Frustrating Customer Service
Yusuf
August 06, 2023 12:09 am
53
Yusuf's Thank You Message
“The customer service representative who called was related to the issue and informed me that it will be resolved as soon as possible. Thank you.”
With order number 2745475201, I placed an order with Trendyol on July 31, 2023, for 1 mixed pizza, 1 cola, and 1 Algida Magnum Mini Double Sunlover ice cream. Domino's Pizza later called to confirm my address and apartment number. They delivered the order, but to my dismay, they substituted a different ice cream for the one I paid extra for. I immediately confronted the delivery man, who insisted that this was the only option. I became enraged and refused to accept the incorrect ice cream. I returned it and complained to Trendyol. However, it has been a week and my complaint has been canceled, with the restaurant refusing to accept responsibility. I demanded my products or a refund, but Trendyol's customer service was ineffective, only repeating scripted responses. This entire experience has been a complete disaster, and Trendyol has left me frustrated and without a proper resolution.
August 06, 2023 1:03 pm (12 hours after complaint)
August 06, 2023 8:08 pm
Yusuf
August 06, 2023 8:27 pm
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