5
Resolved

Domino's Pizza Sirinyer Made Fun Of Us!

June 24, 2024 1:38 PM13
Özden's Thank You Message
Thank you for your return and your kindness.

On June 23, 2023, at approximately 23.30, we ordered two pizzas from Yemek Sepeti to Şirinyer Domino's Pizza (order No: #cl0m-245-39j2). Although more than an hour had passed since our order, we called at 00.21 when it did not arrive. "Your order will be on its way in 5-6 minutes" was the response. However, because the order had not arrived, we called again around 01:15. This time, the answer was, "Our courier arrived at the house, but no one answered the door." He also called but was unable to reach you. "This is an outright lie." We were at home, and our phone did not ring or show any calls. It would have been better to boldly state, "We did not send or bring." We were sleepless, hungry, and angry at that late hour. We condemn Şirinyer/Izmir Domino’s Pizza.

June 24, 2024 4:22 PM (2 hours after complaint)

Dear Özden Ç., We have received your complaint, and thank you for your feedback. We will reach out to you as soon as possible to ensure the continuity of our service quality. Best regards, Domino's Pizza Customer Service

Hello, Our customer has been called, but we were unable to reach them. Best regards, Domino's Customer Service

Özden
June 25, 2024 1:39 PM

Mobile phones are not allowed in my workspace. If you couldn't reach me by calling, you can write your response here.

Dear Özden Ç., We have received your complaint, and we thank you for your feedback. We will get back to you as soon as possible to ensure the continuity of service quality. Best regards, Domino's Pizza Customer Service

Hello, Customer satisfaction has been achieved by discussing with our customer. Best regards, Domino's Customer Service

Özden
June 27, 2024 7:30 PM

Thank you for your return and your kindness.

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