ID:33590126
3
Uğur found the result inadequate

Domino's Sent Me Wrong Pizza Twice and Ignored My Complaint

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Uğur
Domino's Pizza
September 05, 11:53 pm
9
Uğur's Thank You Message
“Thank you to the lady who called from Domino's. She gave 3 pizzas as a gift for 3 orders. I still have a negative opinion about the branches and the brand I mentioned, but I thank the representative for her help.”

On August 8th and 10th, I placed two separate orders through Yemeksepeti at the Gaziantep Duisburg branch. In both orders, I was sent a different pizza than the one I ordered. My order numbers are #lg2z-2532-v18n and lg2z-2532-9vke. I paid by credit card. This isn't the first time I've experienced this issue; I've encountered similar incorrect delivery. Before calling the complaint line, I contacted Yemeksepeti's customer service; they also contacted the branch but were unable to reach me, and customer service was also unhelpful. I then contacted Domino's to file a complaint. I was told I would receive a response, but I never received one. Since this situation has recurred, I demand a resolution to my grievance, a refund, the correct products sent, and compensation.

Domino's Pizza Logo
Domino's Pizza
September 09, 8:42 pm (3 days after complaint)

Hello, Customer satisfaction has been achieved through discussions with our customer. Best regards, Domino's Customer Service

Uğur
Uğur
September 19, 6:53 pm

Thank you to the lady who called from Domino's. She gave 3 pizzas as a gift for 3 orders. I still have a negative opinion about the branches and the brand I mentioned, but I thank the representative for her help.

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