Domino's Sent Me Wrong Pizza Twice and Ignored My Complaint
On August 8th and 10th, I placed two separate orders through Yemeksepeti at the Gaziantep Duisburg branch. In both orders, I was sent a different pizza than the one I ordered. My order numbers are #lg2z-2532-v18n and lg2z-2532-9vke. I paid by credit card. This isn't the first time I've experienced this issue; I've encountered similar incorrect delivery. Before calling the complaint line, I contacted Yemeksepeti's customer service; they also contacted the branch but were unable to reach me, and customer service was also unhelpful. I then contacted Domino's to file a complaint. I was told I would receive a response, but I never received one. Since this situation has recurred, I demand a resolution to my grievance, a refund, the correct products sent, and compensation.
Hello, Customer satisfaction has been achieved through discussions with our customer. Best regards, Domino's Customer Service
Thank you to the lady who called from Domino's. She gave 3 pizzas as a gift for 3 orders. I still have a negative opinion about the branches and the brand I mentioned, but I thank the representative for her help.
