On August 8th and 10th, I placed two separate orders through Yemeksepeti at the Gaziantep Duisburg branch. In both orders, I was sent a different pizza than the one I ordered. My order numbers are #lg2z-2532-v18n and lg2z-2532-9vke. I paid by credit card. This isn't the first time I've experienced this issue; I've encountered similar incorrect delivery. Before calling the complaint line, I contacted Yemeksepeti's customer service; they also contacted the branch but were unable to reach me, and customer service was also unhelpful. I then contacted Domino's to file a complaint. I was told I would receive a response, but I never received one. Since this situation has recurred, I demand a resolution to my grievance, a refund, the correct products sent, and compensation.
On 13 December 2025 at around 17:39, I placed an order from Domino’s via Yemeksepeti and paid online. The products were delivered extremely cold, the pizza was almost stone-hard and inedible, and the chicken pieces had a rubber-like texture. From this order, I could only eat one slice; the rest was ...
On July 24, I placed an order worth ₺763.50 through the Domino’s Pizza app from the Giresun/Bulancak branch. The amount was charged to my account ending in 9303, but since my order was never created, no delivery was made. I did not receive any error message through the app, and the process appeared ...
I placed an order with Domino's Pizza, but despite waiting at my door for 1.5 hours, the pizza was never delivered. Adding to the frustration, the Yemeksepeti app showed a "delivered" status about 30 minutes before I even contacted customer service. When I tried to resolve the issue, the branch sta...
On May 13, I placed an order from Domino’s Pizza, specifically the Çiğli Efesus branch. What followed was an incredibly frustrating experience. It took 70 full minutes for the delivery to arrive, and when it finally did, the pizza was ice cold. Unacceptable. Right in front of the delivery driver, I...
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