Disney+ Email Adress Change Dilemma

I am a long-term Disney Plus subscriber in Turkey and I have an important problem regarding my account email and the way your verification system works. I have lost access to the email address registered on my Disney Plus account. I can still log in to the app, but I need to update my email address. When I try to change it from the menu, the system sends the verification link only to my old and now inaccessible email, which makes the process impossible for me. On 4 March 2026 at 08:58 I called your call center and explained the situation in detail. I clearly stated that I cannot access the current email and asked for an alternative way to verify my identity, such as a code within the app, SMS verification, or any other secure method. Despite this, the only suggestion given to me was to cancel my membership. I was told either to cancel my subscription or continue using the account with the wrong email address, without any other solution being offered. I did not receive any case or reference number from this call. I find this approach very inconvenient and unacceptable, especially for a digital streaming service. It is poor customer service to force a loyal, long-term subscriber to cancel their membership just because the system does not offer alternative verification methods. I am not asking for any compensation; I only want my problem to be solved in a reasonable and secure way. I want my email address to be updated without cancelling my membership, and I also expect Disney Plus to improve its system to include alternative verification options, such as in-app codes, SMS, or at least an option to add a recovery email address during registration. I request that my email problem be resolved without forcing me to cancel my account and that your verification procedures be revised so other users do not face the same issue in the future.