DHL Hasn't Delivered My Order Despite Payment for Shipping and Taxes

Seda
DHL
95

DHL customs consultancy confiscated my cargo, stating that my purchase from the Farfetch website was held at customs. Despite having paid the shipping and tax fees during my shopping, my order is now stuck at customs due to it being over 150€. In that case, they shouldn't have accepted the cargo in the first place. My current loss amounts to 247€. They claim I won't receive my order, and they are unable to return it to Farfetch. I demand compensation for my financial losses.

Comments

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

I placed an order with delivery through DHL, but the package is delayed. How can I find out where my shipment is and when it will be delivered?

26 Complaint

I am waiting for an international delivery via DHL, but there are problems at customs. How can I find out the details and speed up the process?

17 Complaint

Similar Complaints

DHL Lost My €133 Package in Customs

İrem
DHL
47

I paid €133 for a product through the Farfetch app, and it arrived from Germany within 10 hours via DHL. After passing c...

I Face DHL Overcharging Issue After Ignoring Written Freight Quote

Gülşah
DHL
25

Based on the written freight quotation provided by DHL, we arranged the shipment with tracking number 5570929011 on Octo...

Excessive Customs Fees for Alibaba Order via FedEx

İzzet
FedEx
35

I ordered a package from Alibaba.com with tracking number 779347166360, only to receive an email that it was held up in ...

Excessive Customs Fees for Alibaba Order via FedEx

DHL Cargo Demands A Hefty Customs Fee

Hakan
DHL
48

I am not an importer or exporter. I made a purchase from a well-known website and chose DHL cargo for speedy delivery. M...