I ordered a DeWALT tool online, but received a product with damage or signs of prior use. How can I arrange a return or replacement?

What to do correctly:

Do not use the tool.
Using it may complicate the return and give the seller grounds to claim the damage occurred after delivery.

Document the condition immediately.
Take photos and videos of the tool, packaging, serial number, and protective seals. It is especially important to record the defects on the day you receive the order.

Check the documentation.
Compare the contents with the receipt and delivery note. Missing items or signs of use confirm that the product was delivered in improper condition.

Contact the seller in writing.
State that the product was received with damage or signs of prior use and request a replacement with a new item or a full refund. For online purchases, the seller is responsible for the product’s condition until it is handed over to the buyer.

If the seller refuses or delays the process.
In this case, be sure to file a complaint on Xolvie, describing the situation in detail and attaching evidence. Public documentation often helps achieve a replacement or refund without prolonged disputes.