The water tank on my Delonghi VVX1885 iron, which I bought in 2016, has broken. I couldn't find the product at the authorized service centers, so I contacted customer service to get a replacement part. Surprisingly, they said they don't have the part in stock and can't get it. What do they suggest? Give me a call again in a couple of months. According to Consumer Protection Law No. 6502 (15.1.8), they have to give you spare parts for ten years. If they can't do this, they have to provide other options like giving a different device instead. But they're not suggesting any specific solutions. So, I'm going to file a complaint with the consumer court. It seems like Delonghi doesn't really care about being responsible as a company. I saw on their websites that this brand is mentioned, and a lot of my friends have had the same problem with their coffee machines. When a device stops working, it often feels like the only option is to throw it away.
I just bought a Delonghi Magnifica Evo Coffee Machine that comes with a milk container. After some time, it needed a new milk filter. When I reached out to the authorized service, they said they didn't have the spare part and told me to bring the whole machine. I told them that I only needed the rep...
Approximately 8-9 months ago, I purchased the Tefal brand's steam boiler iron. Unfortunately, the water tank of the iron broke due to my mistake, and I contacted the service center to place an order for a replacement. They assured me it would be available within 15 days, but it's been about 1.5-2 mo...
My Philips gc 9545 boiler iron's water tank is completely broken. I attempted to take it to an authorized repair shop, but they informed me that they cannot help me because the replacement part for my model has never been manufactured. Could you believe it? They are essentially telling me that I mus...
On 10.05.2025, my Delonghi coffee machine (ECAM310.80. SB), which I bought from Teknosa Forum Istanbul store, gave an error after just a few uses and now no operation can be done. When I call customer service, they insist that the product should be sent to the technical service. I preferred the Delo...
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