I am experiencing a persistent issue with my Dell G5 5525 laptop (Service Tag: B48S8T3). The device shuts down unexpectedly during use, and despite multiple attempts to resolve it, the problem remains unresolved.
To date, two motherboard replacements and one remote technical support session have been conducted. Most recently, the motherboard was replaced on December 9, 2024, yet today the laptop shut down again unexpectedly.
After three rounds of technical support and no resolution, I am requesting a full replacement of the device. This ongoing issue severely disrupts my work, and I expect Dell to take immediate action to provide a lasting solution. A brand of Dell’s caliber should not overlook such serious product flaws.
I purchased a Dell G15 5511 laptop on March 23, 2023, which comes with a 2-year warranty. Despite this, I have faced constant issues and frequent service visits. The motherboard and other parts have been replaced, yet the problems persist, and the laptop still won't turn on. To start the laptop, I h...
I barely use my Dell G15 5525, yet I’ve already had to replace the motherboard twice under warranty. Despite these constant hardware failures, Dell refuses to replace my laptop and insists on repairing it instead. It’s unacceptable for a product to have this many critical issues within the warranty ...
I purchased a Dell G16 7630 laptop on August 19, 2023, and have been experiencing persistent issues. The laptop has noticeable light bleed on the screen and frequent performance problems like lagging and freezing, even though all my drivers are updated. I requested a replacement from Dell nearly 20...
About a year and a half ago, I purchased a Dell G15 5511 laptop. Two to three months after the purchase, the device suddenly shut down and had to be sent in for repair. Despite requesting a replacement, the device was returned to me after being repaired. A few months later, the same issue occurred a...
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