On September 26, I placed an order through Deichmann’s official website for a pair of boots (order number 770001039) and paid ₺2,069. However, my order has not been shipped for eight days. On the fifth day, I requested to cancel the order, but even after three more days, no cancellation has been processed, and I keep getting delayed with empty promises. When I contacted my bank, they confirmed that no cancellation request had been initiated by the seller.
During this period, I called Deichmann customer service five times and also sent emails, but each time I received the same generic responses without any real solution. Even though I have requested a refund for my order, no action has been taken, and I am being left completely helpless.
This was my first purchase from this brand, and I deeply regret it due to such a poor customer experience. I demand that the full amount of my order be refunded immediately.
I purchased a pair of women’s boots from the Deichmann store at Ankara Kızılay AVM in October. During the purchase, the staff did not clearly explain the actual level of water resistance of the boots. I was told that after an additional paid coloring/processing service, the boots would definitely no...
I placed an order with Birkenstock and paid ₺4,800 for a pair of sandals. The amount was immediately charged to my account, but I never received any confirmation email, SMS, or shipping update — absolutely no communication at all. It’s been days, and I still haven’t received the product. I tried re...
I purchased a pair of Skechers shoes from Deichmann’s online store on 10.02.2025, paying ₺4,599.99. Unfortunately, in less than two months, the heel area ripped apart significantly, as can be clearly seen in the attached photo. I returned the shoes to Deichmann and explained the issue, only to recei...
On 19.09.2025, I placed an order for a pair of Beymen Collection shoes through Beymen.com. My order number is: bey20250919-11675800. Although 6 days have passed since I placed my order, the product has still not been delivered. My delivery address is Afyonkarahisar, Dinar. During this period, I cont...
The refund for the canceled product on June 4th has still not been processed. Neither the clothing was sent nor the refund was issued. The amount was ₺1790. There is no clothing and no refunded money. They took the money for the clothing that was never sent. Despite multiple attempts to contact cust...
Comments