Hello,
I started a DeepL Translate trial membership on October 15, 2024, and provided my credit card information. I canceled my membership on November 14, 2024, and did not make any payments. However, today my credit card was charged 104.88 USD without my approval.
I have canceled my card with the bank and disputed this charge. The description on my card reads as follows: “SUB19AGMIUXU7K4922158939929DE.”
Please refund this payment immediately, as it was made without my knowledge or consent.
Thank you.
On October 27, 2024, DeepL Translate charged $344.88 to my account without my authorization. I had signed up for the free membership, but they withdrew the annual subscription fee without notifying me. What’s even more frustrating is the lack of customer service—there’s no contact number available ...
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