DeepL keeps billing me monthly even after cancellation, how can I reach support and fix this?

39 Display

Xolvie Resolution Specialist May 03, 2025 5:19 pm

First, go into your account at https://www.deepl.com/account to confirm your subscription status.

Check that the "Subscription" column says "Cancelled" and that the scheduled deactivation date is correct.

If the cancellation was not properly processed, follow these steps to terminate your subscription: Scroll to the bottom of the "Subscription" page and select "Terminate Subscription".

To report illegal charges, submit a request through DeepL Support's Help Center (https://support.deepl.com/hc/en-us/requests/new).

Provide details about the problem, including dates and any relevant documentation.

DeepL does not provide phone or live chat help, thus all communications should be sent using their online request form.

If you canceled during the free trial or within the withdrawal period, you may be entitled to a refund.

DeepL's Terms & Conditions clarify your right to withdraw, and you can request a refund by contacting their support team.

If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.

Vote

Related Complaints

Cancel DeepL Translate Subscrition And Refund

Ståle

I have a DeepL subscription linked to the email address staalecalzone****@gmail.com, which I tried to cancel several times before the end of the trial period. Despite these attempts, DeepL has continued to charge my credit card issued by Odal Sparebank in Norway, and most recently, an amount of 212,...

DeepL Free Trial Turned Into Unauthorized Billing

Nicola

I subscribed to the 1-month free trial on the DeepL Translate website. However, without any renewal reminder or my consent, a charge of $345 is now scheduled to be taken from my card. The payment has not gone through yet only because my card does not currently have enough balance — but the system cl...

DeepL Charged Me $104.88 Without Permission – I Canceled and Want a Full Refund Now

Büşra

DeepL charged $104.88 (₺ equivalent) from my card without my approval or consent. I never received any reminder, confirmation, or warning before the transaction was processed. This kind of unauthorized charge is completely unacceptable. I immediately submitted a dispute and canceled the subscriptio...

DeepL Charged Me $104.88 Without Permission – I Canceled and Want a Full Refund Now

Unauthorized $104.88 Charge by DeepL After Membership Cancellation – Refund Requested

Av.

Hello, I started a DeepL Translate trial membership on October 15, 2024, and provided my credit card information. I canceled my membership on November 14, 2024, and did not make any payments. However, today my credit card was charged 104.88 USD without my approval. I have canceled my card with the...

Deepl Pro Advance Subscription Canceled but Refund Not Issued After Payment Was Charged

Elif

On December 11, 2024, I canceled my Deepl Pro Advance subscription (ID: 119A8PDUWfHRSq1li6) on the same day I subscribed because the full payment was charged without my consent, and the total price was unreasonably high. Despite submitting my cancellation request immediately, my refund has not been ...

DeepL Charged Me $104.88 After Cancelling Free Trial – No Support Available

Fatmanur

I signed up for DeepL’s free version, but after using it for two days, I decided to cancel my subscription. However, I just received an email with a subscription summary stating that I owe $104.88. When I checked my account, there was no visible invoice or charge, so I have no idea if I will actual...