Unreliable Service, Decathlon Kids' Snow Boot Exchange Request Delay
I bought snow boots for my daughter from Decathlon, but they were too small so I needed a bigger size. I started a return on October 31st, and even though I sent it back to them on November 2nd, it's now November 7th, and they still haven't done anything about it. They're saying there's a technical issue on their website, but it's hard to believe. I've bought stuff from this company before and their shipping process has always been disappointing. If you're willing to deal with a month-long inconvenience after purchasing a product, then this brand is perfect for you.
Hello, First of all, thank you for sharing your experience with us. We will contact you via phone or email as soon as possible. Thank you for your understanding during this process, We wish you healthy and sporty days!
