Decathlon Sent Me a Faulty Elliptical Bike Twice and Still Has Not Solved My Issue
I ordered an elliptical bike from Decathlon's website, but they sent me a faulty product. I requested a replacement, and after waiting for about a month and a half, they told me they would send a new one. However, what arrived was another defective product, just like the first one. It has been 15 days since I last reached out, yet I have received no response, and my issue remains unresolved. The lack of communication and failure to fix a simple problem has made this entire process unnecessarily difficult. I anticipated a higher level of service from a company such as Decathlon, but I find myself waiting without any resolution in sight. This experience has been incredibly disappointing, and I wish I hadn't chosen Decathlon for this purchase.
Hello Mr. Faruk, First of all, thank you for sharing your experience with us. We have taken the matter you conveyed under review. We will contact you via phone or email as soon as possible. Thank you for your understanding during this process, We wish you healthy and sporty days!
Hello Mr. Faruk, Your complaint has been resolved as a result of the discussion regarding your request. We are here for a better shopping experience. Thank you for your understanding during this process, and we wish you healthy and sport-filled days!
Hello Decathlon, My complaint was resolved 4 days after your response on March 20th saying "your complaint has been resolved." Your service just came and set up the new product. Thank you. However, I must say; the process took a very long time. I would have expected the resolution process to be faster from a corporate brand like Decathlon.
