I ordered an elliptical bike from Decathlon's website, but they sent me a faulty product. I requested a replacement, and after waiting for about a month and a half, they told me they would send a new one. However, what arrived was another defective product, just like the first one. It has been 15 days since I last reached out, yet I have received no response, and my issue remains unresolved. The lack of communication and failure to fix a simple problem has made this entire process unnecessarily difficult. I anticipated a higher level of service from a company such as Decathlon, but I find myself waiting without any resolution in sight. This experience has been incredibly disappointing, and I wish I hadn't chosen Decathlon for this purchase.
I encountered a service problem with my order due to Decathlon's system failure. I placed and paid for the order, but shortly after, the system canceled it due to an error. The next morning, upon seeing the email notification, I called Decathlon, but they informed me that they couldn't do anything. ...
I bought something from Decathlon, but since they used a different shipping company, my items were never sent to me. I tried to get in touch with the shipping company several times but couldn't reach anyone. I decided to take matters into my own hands and went to their office to get my things. But w...
I am very unsatisfied with the service I received from Decathlon. I bought some items on July 27, but unfortunately, they didn't arrive by the promised date of August 5. Decathlon refused to take responsibility and instead shifted the blame onto the cargo company, causing a delay in my refund until ...
Using Decathlon's online platform proved to be annoying. I ordered some product ten days ago, and for six days they have been marked as "out for delivery." Clearly, the courier either misplaced the box or something else went wrong—which I can believe could happen. Still, the lack of response from De...
I ordered a 1.55m fitness bar from Decathlon, but I received the wrong product instead: a 10kg dumbbell. I immediately initiated an exchange request, but I've been waiting for approximately one week now, and the situation remains unresolved. Not only has Decathlon failed to send me the correct item,...
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