Hello, I used to fulfill nearly all my clothing needs through your company, including consistently buying the same model of your snow boots for years. However, my latest purchase presented a problem – it was letting water in. Due to a challenging surgical procedure (which I can substantiate with medical records), I couldn't use the product. Not properly, at least. After my recovery, I went to the Antares branch within the warranty period, and they confirmed the product was faulty and should be exchanged. But, they didn't have the exact same model and size in stock, so the exchange couldn't happen. For six consecutive times, they kept promising that the boots would arrive, but they never did. During one of these follow-ups, they once again confirmed the fault and said I could replace the product. But unfortunately, the product still didn't arrive, and they sent me away. Currently, on the sixth follow-up, they claim the product is available but, this time, they insist the product isn't faulty. They even accused me of not telling the truth. I'm extremely upset as this brand no longer stands behind its products, nor does it provide the same respectful and competent service it once did. I'm not a person who resorts to unfair or cheap tactics, even in pursuit of a product replacement, especially after all these years of trusting the quality and service of Decathlon. I'm already deeply disappointed, as the brand doesn't seem to value its customers or its own integrity. If the product isn't faulty, why were there two tests performed where each time, they confirmed it lets in water? If these tests aren't reliable, who will vouch for their accuracy? Of course, the product's price has gone up since I bought it. They simply don't want to facilitate an exchange and their tone and the injustice done to me deeply upset me. I won't stop here; I will escalate this complaint, including with the Dispute Resolution Board. Names and manners I've dealt with will be available if needed, as I intend to expose this brand on every possible platform. 😤
I purchased a pair of Quechua brand children’s boots from Decathlon, and after being used for just one winter season (around 3–4 months), the boots tore apart. We bought the product from either the Kentpark or One Tower Decathlon store, but unfortunately, we no longer have the receipt. When we repo...
I purchased swim goggles from the Decathlon Vialand branch, and incredibly, the coating peeled off within just two months. This happened on only my third use. When I returned to the store to exchange them, I was informed they couldn't process the exchange because they hadn't created a record of my p...
I bought a pair of Quechua outdoor boots at the Decathlon in Antalya Erasta AVM. The soles of the boots broke in half after only two days of use. This was a very bad thing to happen. When I went back to the store the next day, the clerk told me they couldn't take the item back because it had already...
I bought something from Decathlon, but since they used a different shipping company, my items were never sent to me. I tried to get in touch with the shipping company several times but couldn't reach anyone. I decided to take matters into my own hands and went to their office to get my things. But w...
On April 13, 2024, I purchased a pair of gloves from Decathlon’s Ankamall store. At the time, a customer representative assured me that the stitching would be covered under warranty, which was a key factor in my decision to buy. However, after only 3-4 months of use, the stitches started coming apar...
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