5
Resolved

Daikin Smart Boiler Breaks Down Every Now and Then

Aycan
Aycan
Daikin
November 28, 2023 4:05 PM70
Aycan's Thank You Message
My complaint has not been resolved. We were left out in the cold during winter.

When I got a Daikin boiler, which was called a worldwide hit,  thought I had won the lottery. For good measure, they added the "smart boiler" tag. There was no way I could have known what a hassle it'd turn out...this boiler, so smart boiler breaks down so often that it's as if it doesn't like efficiency. The service network hasn't been very useful, not a shred of support to be found to be honest. I really think you should think twice before buying a Daikin if you're looking for a new heating partner. Do not believe that this side is greener. Let's hope that this complaint gets to the right person and changes things. maybe for others, me, I decided it's not what I need. 

Progress

November 30, 2023 10:23 PM

No, it didn't work. We are left out in the cold in the middle of winter. We don't even have hot water. Please try to understand us. There is no one I can go to in the city where I work. I trusted the brand and bought the product. They are not providing any feedback. Have a heart. Aren't you Daikin? If the product is faulty, please do what needs to be done. The boiler is not igniting, it is making a popping sound, and I am too scared to approach it. What are error codes 11-64, 11-66, 11-67? I am begging you now. Will the boiler be replaced or what will happen? Please resolve this. Let your General Manager protect the Daikin brand.

November 28, 2023 3:57 PM

Dear Customer, First of all, thank you for choosing our company. Your application has been received by our relevant departments, and a necessary response will be provided as soon as possible. We present this information to you and wish you days filled with health and happiness. Correct Air Specialist

Aycan
Aycan
November 30, 2023 9:56 PM

"My complaint has not been resolved?"

Aycan
Aycan
November 30, 2023 9:57 PM

My complaint has not been resolved. We were left out in the cold during winter.

Aycan
Aycan
December 20, 2023 10:09 PM

The product exchange has been made. I thank Mr. Mert (general manager). They will come to install our new boiler on Saturday. Daikin stood behind its product. A big company. May God bless them. Hopefully, my house will be warm, and I will have hot water this weekend. Thank you again.

Comments

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