We received our 2025 Dacia Sandero Stepway from Çanakkale Renault Saruhan Automotive on 03/26/2025. The rushed after-hours delivery prevented proper inspection. Insufficient staff were present, and we weren't informed about the initial 1000km/break-in period. On 03/29/2025, en route to Eskişehir for the holiday, we noticed the handbrake console's plastic trim was misaligned. We couldn't report it then. On 04/01/2025, heavy rain fell overnight in Eskişehir. The next morning, water was inside the front left door's lower seal. Being within the first 1000km, we visited Renault-Dacia Sarar Automotive in Eskişehir. Service forms 250400033 & 250400034 (04/02/2025) documented the confirmed defects. Renault HQ was contacted. Mr. Sedat (service) photographed the issues; we also provided images. They found no door/seal problem, source unknown. Mr. S***, Ms. C***, & Ms. B*** witnessed the water. The console issue was deemed a manufacturing defect, present at delivery. HQ approved driving it, so we returned to Çanakkale. On 04/04/2025, we contacted Saruhan Automotive again. Service form 250400149 (04/21/2025) reconfirmed the Eskişehir defects. The car repeatedly leaks. We demand a replacement per Consumer Protection Law #6502. Renault-Mais refuses, causing grievance and loss. This has severely impacted my mental health; I've started therapy. Our wedding savings were invested. Resale value is now lower. As loyal customers with a serviced 2017 Renault Kangoo, this treatment is unfair. We chose Renault-Dacia due to trust, regrettably.
On 12/08/2025, I reached an agreement with the Ankara Renault Dacia Cihan dealership for the purchase of a 2025 model mineral gray Dacia Sandero Stepway 1.0 TCe Extreme, engine number H4DE470D700202 and chassis number UU1DJF00375151217, for a cash price of ₺1,235,000. I shared my identity and contac...
I just purchased a 2024 model Renault Austral with a disability exemption for my father from Renault Çanakkale Saruhan Otomotiv. After getting the car, I couldn't help but notice some obvious issues with the factory paint job. It's been a mere 2 weeks since the car was delivered, and it has only cov...
As the owner of a Dacia Sandero Stepway 2023 Expression, I've had an unanticipated problem. Despite being under warranty and having only 22,000 kilometers on the odometer, the panel bearing the front emblem began to deform on its own, resulting in the emergence of cracks. Following a research, I unc...
My family bought a car on September 26, 2023. It's an Austral model and we got it from Saruhan Otomotiv, a Renault dealer in Çanakkale. After we started driving, we heard weird noises coming from different parts of the car like the doors and the console. We reached out to Saruhan Otomotiv and they t...
I purchased a 2020 Dacia Sandero Stepway 0.9 turbo Easy-R three months ago, and the car has only 43,000 km on it. Recently, it started experiencing constant vibrations and power loss, so I took it to the service center. Just like with many other Dacia owners, they told me that the flywheel needs to ...
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