I received a defective CYBEX stroller and they are not responding, how can I contact them effectively?

To start, go to CYBEX's public service page and contact form. These will help you with your case based on your location and language.

On the "Need Help | Contact us" page, describe your problem and include your order number, photos, and proof that you bought the item.

For people in the United States, use the special page and text +1-781-633-6994 between 9 a.m. and 7 p.m. EST, Monday through Friday.

In the first letter, add "defective stroller," the model, the date you bought it, and your shipping address.

CYBEX says that third-party purchases are handled differently, so if you got it from a store, you should file the defect through the seller's warranty channel.

Give the store the order number and ask them to contact CYBEX if necessary.

If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.