Cupshe sent me an item with visible defects. How do I request a return?

Xolvie Resolution Specialist December 10, 2025 11:50 am

If Cupshe sends an item with visible defects, it’s important to document everything properly and request a return through the official channels. Here is a clear and helpful procedure:

• Photograph the defect from multiple angles and keep images of the packaging, label, and order number. This evidence is essential to prevent your request from being rejected.

• Review the return policy on their website to confirm deadlines and conditions (they normally allow exchanges or refunds for defective items at no additional cost).

• Contact support in writing by emailing [email protected] with the subject “Defective Product – Return/Refund Request.” Attach photos, your order number, the date of receipt, and a short explanation.

If the problem remains unresolved after contacting support, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.

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