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Corendon Airlines Charged My Card in A Different Currency

May 25 11:26 AM19

I purchased my Alanya–Copenhagen flight reservation with PNR number JFA3A5 via Corendon on 16 May. During the purchase stage, the total amount was clearly shown to me in euros (EUR). However, after the payment was completed, I noticed that the amount was actually charged to my card in Danish krone (DKK), even though I was not informed of this change at any stage, nor did I give any explicit approval for a different currency. Changing the currency from euro, as displayed on the screen during the purchase, to DKK at the time of payment without my clear consent is both misleading and has caused me financial loss. When I contacted my bank, I was informed that, due to this situation, I suffered exchange rate loss twice and that I could contact the company to request cancellation and refund. Following this, when I spoke with Corendon customer service, I was told that my ticket could not be cancelled despite the exchange rate issue and the financial loss I experienced, and the manner and tone used during the call were extremely rude. Having chosen this company for the first time and encountering both a non-transparent process regarding the currency and such a negative customer service experience has completely shaken my trust. Due to the fact that the amount shown in euros was charged in DKK without my knowledge, I request that my exchange rate loss be compensated, that my ticket with PNR JFA3A5 purchased on 16 May be fully cancelled without any penalty or deduction, and that the full amount be refunded to me.

Progress

May 29 3:52 PM

I bought a ticket for the Alanya–Copenhagen flight on June 4 through Corendon Airlines’ mobile app on May 18. Although the payment screen showed the price as €90, when I checked my card statement I saw that the amount was charged in DKK without my knowledge or consent. This happened completely without my awareness, and I feel deceived and have lost trust in the brand.

Therefore I absolutely do not want to use the ticket and I request that my ticket be cancelled and the full amount refunded. My reservation/PNR number is JFA3A5.

I also shared this problem with Corendon customer service, but unfortunately it was not addressed and I was met with an indifferent attitude. I do not accept a charge in a different currency when the currency is not clearly, explicitly, and transparently indicated. I want my ticket cancelled and my fee refunded in full.

May 29 5:19 PM (4 days after complaint)

Good day, due to data protection laws, we are unable to process your request through our social media channels. You can update your reservation. If you experience any issues or need technical support, please contact our service center. Kind regards

Gökçe
May 30 11:12 AM

Contact me then, is this the solution?

Good day, if you encounter any issues or need technical support, please contact our service center.

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