Chery Tiggo 7 Pro Max: A Regretful Experience!

We have forwarded the issue to our authorized department, but how many days have passed since your message, and I still have not received any information about my vehicle from you. I am taking the matter to court. I did not see an approach where we could reconcile, sit down and talk, or seek a mutual solution. You ignored me, but you will not be able to ignore the courts and the laws.

Friends reading this, I will continue to provide updates. As of March 21, 2025, I still have not received a response regarding my request submitted to the authorized department on March 13, 2025. On top of that, I called Chery Turkey once more, but unfortunately, that didn't help either. They are not interested, they don't care. During this process, I also emailed Chery International multiple times, but there was no response from them either. In short, Chery is a very nice car, but only if you don't have an accident or it doesn't break down on its own. If you find yourself in this position, you will be left alone with your patience and regrets.

I will explain everything with one last update to the friends following here. First of all, I want it to be known that no one from Chery TURKEY called me or was interested in the issue. After a total of 62 days, I received my vehicle repaired. I waited for a very long time without anyone to address my concerns, and we were dragged into an unknown with the service staff friends. Chery headquarters definitely does not care about the customer and directs you to the dealer, the dealer contacts you, but Chery headquarters supplies the part, the fundamental flaw in the system is here. My complaint here and the legal rights that emerged with the expiration of all periods accelerated the process, if you ask how the car came out in 3 days, believe me, I don't know either. When I spontaneously went to the service and said I wanted to see my car, they said, 'Brother, we have good news for you, your car is coming out,' and when I went and checked, the processes had started. The biggest thanks here should go to Park Automotive employees Mr. Özkan, Mr. İlker, and Ms. Rabia, they really made me feel that they were upset and bored with me, my car had become a common issue and it was finally resolved. Now, if I need to evaluate the process as a whole, leaving aside the dealer experience, the cars are very nice, in terms of equipment, comfort, price-performance, they are in a very reasonable position. However, there is definitely a part supply problem, and these durations are definitely not the maximum 20 days for delivery that they tell you when purchasing the vehicle. The brand does not stand behind you, forget that part too, my only luck in this unpleasantness was the approach of my dealer, if they had proceeded with an approach like 'Sorry Mr. Erkan, there is nothing we can do until the part arrives', things would have been much more deadlocked for me. They were solution-oriented and somehow procured those parts, frankly, I didn't ask how they did it. Those considering buying should review the entire process, when you go to the dealer you talk to the sales representative, also meet with a damage consultant. This job is very troublesome, if you don't have patience like steel, you will wear out much more. Thank you very much to everyone who supported and followed the process with their comments. Use your vehicles on good days, maybe you will look at this page for the last time, please do not overlook that Chery Turkey has not been involved in the issue with even a single word since March 13, 2025. My personal opinion is an office consisting of 5-6 call center employees, it has a name on paper, expect more. May God give you dealer luck. Goodbye.