My CF Moto 450SR’s Oil Cooler Failed Twice and Warranty Was Denied After Engine Damage

I’m extremely frustrated with the experience I’ve had with my CF Moto 450SR. This is the second time the oil cooler has failed on my vehicle, which currently has only 10,000 km on it. The most recent failure left me stranded on the road. I had to call a tow truck because the engine oil mixed with the coolant. I took the vehicle to an authorized service center, where they diagnosed a faulty oil cooler and said a replacement part would be ordered from abroad.

My bike remained at the service center for a month and a half. Once the new oil cooler arrived, it was installed, and I signed off and took delivery. However, just 10 days later, the engine seized. I had to call another tow truck and send the vehicle to a different service center. They disassembled the engine and said they’d send it to the factory. Today, 15 days later, I was told the issue would not be covered under warranty because the oil cooler, oil filter, and engine were supposedly non-original parts.

I then contacted my original service provider, who confirmed that the oil cooler was original and supplied by the manufacturer, but admitted they installed a non-OEM oil filter due to stock shortage. I called U*** M****** Araçları to explain my situation and was told the regional manager would contact me—yet I still haven’t heard back.

Despite doing all maintenance at authorized service centers, paying high service fees, and covering repeated towing costs, I’ve been treated with complete disregard. I paid nearly ₺300,000 for this vehicle and now face serious mechanical failure, financial loss, and mental distress. If I don’t receive a resolution by tomorrow, I will take my complaint to the relevant legal authorities. CF Moto and its partners must take responsibility and fix this now.