I purchased a product from Trendyol's online store for ₺37,490.00 on December 27, 2023. However, as of January 16, 2024, the item has not yet reached me. The logistics company Ceva has failed to deliver the product due to its technical equipment shortcomings. Despite my lack of request, the driver could not unload the product from the vehicle and, disrespectfully, stated, 'Call someone with a forklift to unload it, brother. If you want it, have someone come and get it from the truck, or else, I'll leave.' As a result, without our knowledge, Ceva initiated a return process for the product.
No contact has been established with Trendyol and Ceva regarding this matter. As customers, we have been left in distress. The product's price has increased on the website. Despite not fault our part, Trendyol Customer Service informed us that we could place a new order at the updated price of ₺47,750.00. This resulted in an additional charge of ₺10,260.00 unfairly imposed on us. We are lodging a complaint against Trendyol and Ceva regarding this issue.
On October 9, 2025, I purchased a furniture item from Trendyol, which was shipped via Ceva with the tracking number UT0136032. Although the system showed “out for delivery” on October 22, 2025, as of today, November 4, 2025, I still haven’t received my package. During this time, I called Ceva custom...
On November 17, 2024, I made a purchase on Trendyol. As of November 27, the product still hasn’t been delivered. The shipment was handled by Sürat Kargo, which claims, “We delivered it, but you weren’t at the address,” which is completely untrue since I am always at home. The courier branch is now s...
Dear Sir/Madam, I hope this message finds you well. I am writing regarding the shipment with tracking number TR0614330, which was purchased from Trendyol and is currently being handled by Ceva Ltd. Şti. According to the tracking information, our package has been held at the Bayraklı distribution cen...
I ordered a serum from La Roche Posay's Trendyol store on December 24, 2024. Although the product was shipped, it remained stuck in transit for an extended period, and no updates were provided during this time. After 15 days (January 6, 2025), Trendyol reviewed the issue, rearranged the order, and t...
On August 27, 2025, I ordered a coat hanger through Trendyol for ₺149.99 (Order No: 10462187278, Delivery No: 9702815625), to be delivered to Düzce/Akçakoca. My product remained undelivered for 13 days, and when I contacted customer service, I was told a request had been placed for it. However, on S...
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