Hotel Legacy Game Rollback Erases In-App Purchase and Hours of Progress
I made an in-app purchase of $7 via the App Store in the game Hotel Legacy. After the purchase, I continued playing for about four hours. During this time, I earned over 300 diamonds, around 200,000 in-game cash, and various rewards, and my progress updated accordingly.
When I logged back into the game on July 13, 2026, at around 3:00 AM, I discovered that all my progress following the purchase had vanished. The game seemed to have rolled back to the state right after the transaction, and none of the diamonds, in-game cash, or other rewards I earned were present in my account.
When I contacted the game support team regarding the issue, they claimed it wasn't an App Store problem and insisted they were not at fault. However, I completed the purchase and earned both the paid content and all the diamonds and in-game cash through gameplay afterward, yet none of it currently appears in my account.
I demand that all in-game rewards I earned post-purchase (diamonds, in-game cash, and other assets) be fully restored to my account, or that the $7 fee I paid be refunded to me. I request that my issue be investigated and my grievance resolved.
