Konami In-Game Store Error on iPhone 13

Muhammet
Konami
52

On November 20, I attempted to purchase e-football currency (in-game money) via an in-game store on my iPhone 13 using my bank card. I made a payment of 200 TL. During the transaction I received an error message and the purchase did not go through — however, the money was still withdrawn from my account.

After noticing the issue, I tried to contact the game’s customer service, but I did not receive any response. I am experiencing this kind of problem for the first time and I want my grievance to be addressed.

I request that the payment be refunded to me.

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