On November 20, I attempted to purchase e-football currency (in-game money) via an in-game store on my iPhone 13 using my bank card. I made a payment of 200 TL. During the transaction I received an error message and the purchase did not go through — however, the money was still withdrawn from my account.
After noticing the issue, I tried to contact the game’s customer service, but I did not receive any response. I am experiencing this kind of problem for the first time and I want my grievance to be addressed.
I request that the payment be refunded to me.
I made a 199₺ purchase in eFootball 2025 Mobile, but I did not receive the item. The amount was deducted from my account, and I have proof of the transaction with screenshots. I don't understand why the purchase wasn’t processed. Konami, please resolve this issue immediately. If this isn’t fixed, h...
On September 12, 2025, I made payments totaling ₺1500 via credit card in the Efootball mobile app, but despite these transactions, I did not receive any high-level right back, left back, or center back (stp) players. This issue has persisted for about a week, and every time I spend money, the outcom...
I purchased in-game currency for Konami Efootball, but the amount never appeared in my game account. Despite the funds being deducted from my bank account, and having all the receipts to prove the purchase, the issue remains unresolved. I even sent all the necessary documentation via email, yet no s...
I am unable to access my old Efootball mobile account, which was registered under the email address c***********@gmail.com**. I had made approximately 500₺ worth of in-game purchases on this account. Today, when I tried to log in, even though I entered my email address correctly, the system repeated...
Hello, I’ve been playing eFootball for years and have always supported the game by purchasing MC. However, I’m now dealing with a serious issue that’s preventing me from making any in-game purchases. Every time I try to buy MC, I get an error message saying: “Your transaction could not be completed,...
Comments