For 22 years, I have exclusively used Castrol Edge oil in my vehicle and have recommended it to everyone. I even had discussions with a service center regarding using other brands to maintain my warranty. This year, I purchased oil online for the first time. While buying filters and other products from a dealer in Tuzla, I was informed that the new packaged Castrol Edge 5-liter bottle I bought had not yet been released in the market and that due to its low price, I should consider the possibility of it being counterfeit.
This raised my suspicions. I then watched various videos on YouTube discussing counterfeiting and authenticity, but I couldn't reach a conclusion. I visited three different Castrol dealers to have the packaging opened and input the codes into their system. One dealer indicated that one of the products was genuine, while the others might be counterfeit, but we could not find any results in the system.
Following this, I contacted Castrol customer service. Despite two months passing and two separate conversations, I am still waiting for a response. It seems they have not been able to assist me. As a long-time Castrol user, I feel that I have now become a lost customer. I have just learned about the prevalence of counterfeit Castrol products in the market. I will not take such a risk again.
I took my car for maintenance, supplying parts from a reputable shop in Maslak auto industrial area to a private service. They changed the ignition coils, spark plugs, and performed an oil change using Castrol Edge Titanium 5-30w ll, a product I've used without issues for a long time. After leaving ...
Hello, we purchased a brand new 2023 model Ford Transit 16+1 minibus on May 26, 2023, from Izmir Ford Arkas dealer. I live in Kocaeli. One month after we bought the car, we received an oil deficiency warning at 6600 kilometers, and we went to the dealer to add oil. Another month passed, and at 13,67...
I bought my 2023 model Ford Focus diesel vehicle from Adana Ford Otokoç in May 2024. Although it has only 9300 km mileage, the “engine oil change required” warning appeared for the second time. The first oil change was done at 5373 km, and I was told it was due to time, not oil degradation. However,...
I bought a Volvo XC40 from Izmir Gaziemir Volcar in 2020. After some time, my vehicle displayed an airbag fault. I took it to the service center, where they claimed to have repaired it, but the issue reoccurred shortly after. They examined and repaired it again, but the problem persisted. Given that...
On August 27, 2023, I purchased gasoline from Kamer Petrol, located at Kamer Taştekin Ort. License No Bay/936-82/41903, Alaçatı Çeşme İzmir. After the transaction, I received a receipt, but I didn't scrutinize it closely at the moment. Later, I realized that they didn't provide me with the code-embe...
Comments