I ordered a pair of shoes from Camper.com on September 2, but they never arrived. After contacting customer service and explaining the situation, they said they would investigate and get back to me. Later, I received an email stating that my shoes were lost during delivery and that a refund would be issued. However, I don't want a refund; I want the same product to be sent to me again. My order number is 4006049388, and I expect Camper to resolve this issue by sending me the shoes I ordered, not just processing a refund. Please handle this matter promptly and provide a solution that meets my original request.
I ordered shoes from Camper’s online store (Order No. 4006102624), but decided to return them after they arrived. I sent the return package back on October 1, 2024, and was informed by customer service that the return process had started and would be completed in 3-10 business days. However, 17 days...
I placed an order with Camper (order number 4006105532) over a month ago, and it has still not arrived. When I checked UPS’s tracking information, I saw that the package hasn’t even entered Turkey yet. I ordered the exact same shoes for my fiancé through Amazon, and they arrived within three days. H...
On September 4, 2025, and September 19, 2025, I purchased a total of four pairs of shoes from the Camper official website. The site stated that delivery would be completed within 20 days. Two of my orders were delivered; however, the other two — Order No. 4007300080 and Order No. 4007340217 — have s...
I placed an order for Camper brand shoes on January 30, 2025, through the official Camper website and made the payment in full. Shortly after, I received an email stating that my order would be shipped from Spain and would arrive within 10-15 days. However, today is February 21, and my shoes have n...
I placed an online order on Camper’s website on 27 November 2025 with the order number 4007548148. Camper cancelled my purchase without giving me any reason, and so far, I have not received any refund for this cancelled order. I contacted Camper customer service by email about the cancellation and t...
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