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Camper Lost My Shoes During Delivery – I Want a Replacement, Not a Refund

Berkay
Berkay
Camper
October 1, 2024 5:51 PM33

I ordered a pair of shoes from Camper.com on September 2, but they never arrived. After contacting customer service and explaining the situation, they said they would investigate and get back to me. Later, I received an email stating that my shoes were lost during delivery and that a refund would be issued. However, I don't want a refund; I want the same product to be sent to me again. My order number is 4006049388, and I expect Camper to resolve this issue by sending me the shoes I ordered, not just processing a refund. Please handle this matter promptly and provide a solution that meets my original request.

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