BDG Game Deposit Not Credited to Wallet, Request for Urgent Resolution

On 22 October 2026 at around 1:49 pm, I deposited ₹12,000 into my BDG Game account via the website using Paytm 3c‑Qrpay. The amount was successfully deducted from my Paytm account and sent to the merchant account, as shown in the attached Paytm transaction receipt, but it has still not been credited to my BDG Game ID 23819***. The UPI/UTR reference number for this transaction is 317448150708. Although the payment shows as successful on my side, my BDG Game balance has not been updated. I contacted BDG Game support and was only told to wait, but on other platforms such payment issues are usually settled quickly, so this ongoing delay is causing me serious concern. I kindly request that this payment be checked using the above UTR reference and that the ₹12,000 be promptly credited to my BDG Game ID or alternatively that the full amount be refunded back to my original Paytm payment method as soon as possible.