I purchased an annual Cambly package designed for 5 days a week, 30 minutes per day. However, the system only allows me to take 60 minutes of lessons per week, which is far below what I paid for.
I reached out through every available channel over the past two days, clearly explaining the issue and asking for an urgent fix. Unfortunately, I have received no response from Cambly support. Considering the significant amount I paid for this service, this lack of customer care is deeply disappointing.
The absence of a support phone number or a dedicated representative to solve such critical problems makes the experience even more frustrating. I expected better service from such a well-known platform.
I explicitly request the immediate correction of my lesson access according to the plan I purchased, or a full refund. Please resolve this within 14 days.
Hello, I was charged for 60 minutes on Cambly even though I didn’t use them. I experienced constant technical issues, which can be verified in the past lesson recordings. I would like to utilize my remaining 1.5 hours effectively by Sunday. Please assist me promptly in addressing this issue. I’d app...
I purchased a Cambly plan but I cannot start video conferences when trying to join pre-scheduled or instant lessons with tutors. I first encountered this problem last week and could not use my minutes at all. Unfortunately, the same technical issue is persisting this week as well. Despite following...
While reviewing the installment options for Cambly, I accidentally purchased a membership. Within minutes, I submitted a cancellation request, having not used the app or attended any classes. The next evening, Cambly responded, stating they would deduct a full month’s fee without a discount and only...
I'm writing to say that I'm not happy with the tutoring service that Cambly offers. I signed up for a 30-minute lesson, but the teachers are not showing up, so I can't use it. I now have 60 minutes free, but because of Cambly's rules, I can't schedule a 30-minute class at midnight on Monday. The pro...
On June 30, 2024, I purchased a course from Cambly, only to realize later that it was a group lesson. I immediately requested cancellation, but Cambly responded with a convoluted explanation, stating that because I had committed to a 3, 6, or 12-month plan, the discount I received was voided. They a...
Comments