I purchased a Cambly plan but I cannot start video conferences when trying to join pre-scheduled or instant lessons with tutors. I first encountered this problem last week and could not use my minutes at all. Unfortunately, the same technical issue is persisting this week as well.
Despite following all troubleshooting steps, the video call screen does not load and the session never starts. I am losing valuable lesson time and feel extremely frustrated, as I paid specifically for real-time tutor interaction.
I have also attached a screenshot showing the error message for your technical team to review.
I explicitly request that my lost minutes be refunded or my subscription be extended, and that this technical problem be resolved urgently. Please resolve within 14 days.
I purchased an annual Cambly package designed for 5 days a week, 30 minutes per day. However, the system only allows me to take 60 minutes of lessons per week, which is far below what I paid for. I reached out through every available channel over the past two days, clearly explaining the issue and ...
Hello, I was charged for 60 minutes on Cambly even though I didn’t use them. I experienced constant technical issues, which can be verified in the past lesson recordings. I would like to utilize my remaining 1.5 hours effectively by Sunday. Please assist me promptly in addressing this issue. I’d app...
I'm writing to say that I'm not happy with the tutoring service that Cambly offers. I signed up for a 30-minute lesson, but the teachers are not showing up, so I can't use it. I now have 60 minutes free, but because of Cambly's rules, I can't schedule a 30-minute class at midnight on Monday. The pro...
I signed up for a trial lesson on Cambly, and although the tutor joined on time, they ended the session, claiming they couldn’t hear me. I fixed the issue right away and let the tutor know, but there was no response, and no new session was started. I was told to try another tutor, but no other sessi...
On July 2, 2025, I had an English lesson scheduled at 8:30 AM on Cambly. Normally, students can join the lesson within the first 10 minutes. However, my tutor Parker Ash suggested rescheduling the class for tomorrow at the same time. I accidentally accepted this reschedule request but realized short...
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